1. General policy
Bookings on Your Listening Space are made for specific session times. Once a booking has been confirmed and paid, the cancellation and rescheduling rules below apply, subject to applicable law.
2. Rescheduling
A customer may request one reschedule by contacting us at least 24 hours before the scheduled session.
The replacement appointment is subject to availability.
The rescheduled session should be completed within 30 days of the original booking, unless we agree otherwise.
Rescheduling does not create a new refund or cancellation period for the original booking.
3. Cancellation by the customer
Customers who no longer wish to attend should contact us as soon as possible.
Unless otherwise required by applicable law, ordinary cancellations after a booking has been confirmed are not automatically eligible for a refund.
Where a refund is approved at our discretion and applicable law permits a deduction, a deduction of up to 7% may be applied toward applicable payment-processing or administrative costs.
4. Cancellation within 24 hours
Requests made less than 24 hours before the session generally do not qualify for a refund.
Where reasonably possible, we may offer a rescheduling option, but this is subject to availability and the circumstances of the request.
5. No-show
If a customer does not attend the scheduled session and does not contact us within a reasonable period, the booking will generally be treated as a completed or missed appointment and will not be eligible for a refund.
6. If we cancel or cannot provide the session
If Your Listening Space cancels a confirmed session or is unable to provide the booked service for reasons attributable to us, the customer may choose an available rescheduled session or request a refund.
We will communicate the available options using the contact information provided during booking.
7. Technical problems
If a Google Meet, Zoom, internet, or other technical issue prevents the session from taking place, please contact us as soon as possible.
We may first attempt to resolve the issue or reschedule the session. If the service cannot reasonably be delivered, an appropriate refund may be considered according to the circumstances and applicable law.
8. Refund processing
Approved refunds will normally be initiated using the payment method or payment-processing mechanism available for the original transaction, subject to the payment provider's processing procedures.
The time for the refunded amount to appear in the customer's account may depend on the payment provider or bank.
9. Legal rights
Nothing in this policy is intended to remove or restrict any consumer right, remedy, or protection that cannot lawfully be excluded or restricted.
Where applicable law provides a customer with a right to a refund or other remedy, that right will continue to apply.
10. How to request a refund or reschedule
Email us at:
Please include your name, booking number, scheduled session date and time, and the reason for your request.
11. Contact
Your Listening Space
9582203963